Short bio: Computer Scientist, FOSS supporter (read more)
Tux Machines (TM)-specific
'Red Hat has a friend after all.
The Linux maker this week announced a bundling exercise with server virtualization specialist VMware. The companies' deal will see them pair Red Hat's version of the Linux operating system with VMware's flagship server slicing product. The upshot of the agreement – and it’s a minor one – is that Red Hat and VMware are now a bit closer partners.
"With this relationship, the two virtualization platforms that Red Hat Enterprise Linux will support are the VMware platform and the Red Hat Integrated Virtualization platform that will be available in Red Hat Enterprise Linux 5," said Red Hat CTO Brian Stevens.
Oracle, with its recent claims to be able to support Red Hat Enterprise Linux under the name Unbreakable Linux better than Red Hat does, has a hard road ahead of it. Behind Red Hat's support network is a large, well-trained organization.
Iain Gray, Red Hats senior director of global support, explained that Red Hat offers 24x7 support around the world using a "follow the sun model." By this, he means that Red Hat maintains technical support centers around the world.
The company's primary technical support centers are in Raleigh NC, Brisbane Australia, Guildford England, and Pune India. In each of these main centers, support up to and including level 3 is supplied. All together, Red Hat has support centers in twelve countries with help available in eleven different languages.
So, Red Hat's follow the sun support works like this.