Short bio: Computer Scientist, FOSS supporter (read more)
Tux Machines (TM)-specific
If Dell was hoping to tap into the kind of enthusiasm that has made Digg, its obvious model, one of the most popular and powerful Web 2.0 sites, then it certainly can't complain. At the time of writing, the top suggestion on IdeaStorm has garnered around 100,000 votes, while the second and third most popular ideas are hovering around 70,000 and 50,000 votes respectively. That's the good news.
This is almost certainly not what the company was hoping to hear, because it's non-trivial to implement. It's clear from this statement that Dell is not going to offer systems with pre-installed GNU/Linux any time soon. That's doubly unfortunate.
If Dell were to create a separate organisation to serve the open source community, one that was not obliged to adopt all the established procedures that have made Dell so successful in the world of proprietary systems, I believe it could tap into the pent-up demand for pre-installed GNU/Linux systems to create a vibrant and profitable new business division. It might also help the main company understand the world of Web 2.0 a little better.