Language Selection

English French German Italian Portuguese Spanish

Open source projects 'need more customer focus'

Filed under
OSS

Open source projects need to be more customer focussed if they are to succeed in the corporate marketplace, according to several companies attending the Holland Open Software Conference in Amsterdam this week.

Alan Williamson, an open source evangelist at IT services company SpikeSource, said that one reason open source projects fail is that some developers do not think about the features that customers will need. For example, many projects have poor documentation and some even omit relatively basic features such as a tool to uninstall the application, Williamson said.

"One thing we've done at SpikeSource is work on how to uninstall a project. The project leader didn't even think about the need to uninstall it, but the harsh reality is that users do uninstall applications," said Williamson, speaking at a session on how to bring open source to the mainstream on Monday.

Marcel den Hartog, the European director of advanced technology at Computer Associates, agreed that open source project teams are not always aware of what corporate customers want. He told the audience at the conference that support, including support for older versions of the software, is an essential requirement for open source projects that want to succeed in enterprises.

"One of the things I hate about the open source community is that they only talk about two versions — the current version and the future version," said Hartog. "We have clients who will pay us to support really old versions of software — they don't want to change their production environment because it works."

Full Story.

More in Tux Machines

Korora 23

  • Korora 23 Screencast and Screenshots
  • Korora 23 'Coral' Linux distro is finally here -- Fedora for the rest of us
    When you decide to embrace Linux on the desktop, it can be quite exciting. There is a good chance you started your computing journey with Microsoft Windows, but now you want something different. While choosing the open source route can be a smart move, it can, unfortunately, be confusing too. What operating system should you pick? Many people choose Ubuntu, which is a solid choice, but some people prefer others. Linus Torvalds, for instance, famously uses Fedora. While that operating system can be quite rewarding, setting it up can be a frustrating experience for those new to Linux. Enter Korora. This operating system takes the best of Fedora and mixes it with user-friendly software and pre-configured RPMFusion repositories. Version 23, code-named 'Coral', is now available for download.

4 Truths About Working on a Community Project Inside an Open Source Company

I’ve worked at SUSE for just a hair over two years now. Before that time I had never seen the inner workings of an “Open Source Company”. Not in any real, in-depth way. Like many Free Software and Linux enthusiasts, I had always been curious how things operated within companies like SUSE, Red Hat and Canonical. Companies that support, organize and drive such a significant amount of activity in the Free and Open Source world. To me, they seemed somewhat mysterious. What really motivated them? How did they operate? What was it like to be a Linux user who actually worked in a Linux-focused company? Read more

Debian-based Raspbian and RebeccaBlackOS

Nvidia's Shield tablet K1: The best Android tablet you can get under $200

Nvidia is doing an impressive job with its Shield platform. The tablet received the Android 6.0 Marshmallow Over the Air (OTA) update just a week ago. In addition to stock Android, Nvidia has installed its core apps on the tablet, including the Shield Hub. Since it’s an Android tablet you can install all supported apps, games and services on the device. Read more