Short bio: Computer Scientist, FOSS supporter (read more)
Tux Machines (TM)-specific
In the never ending battle against the open source proponents and the closed source confederates an argument that always seems to add fuel to the fire is technical support. Indeed for many businesses the ability to provide support for a computing solution is a critical part of the decision making process.
In the process of evaluating the ability of providing technical support it seems however that level headed and rational thinking flies out the window and in its place feelings and perceived market presence take precedent. However, in the case of support for anything, the biggest and most flashy is not always the best.
Some of the most bandied about quotations regarding support are:-