Gmail problem limited, Google says

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Google

A problem with Google Inc.'s free e-mail service that has users increasingly reporting that their data and accounts are being irretrievably deleted is an isolated one, the internet search giant says.

Starting as early as Dec. 17, some subscribers of Google's Gmail service who were trying to check their mail have found that their messages and accounts were wiped out.

But the problem is limited to a few dozen people, Google told CBC News Online in an e-mailed statement late Thursday.

"Regretfully, a small number of our users — about 60 — lost some or all of their e-mail received prior to Dec. 18," Google spokesperson Courtney Hohne wrote.

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re: Failsafe

Failsafe computing - is that like "lifetime warranty"?

There's no such thing. It's all about acceptable risk, and managed losses - all wrapped up in a nice warm coating of "how much will it cost?".

And boy, if I was one of those persons who lost their Google Mail data - I'd DEMAND my money back!

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