Language Selection

English French German Italian Portuguese Spanish

Waiting To Be Fired

Filed under
Misc

The office that I work in is rather typical for a phone support operation, I think, though it probably falls on the small side of that spectrum. There are several dozen phone support techs like myself there working two shifts. And it was nice at first. The first three months or so were fun, interesting, and only mildly stressful. It even paid well for a phone support job.

I worked the evening shift, from early afternoon until midnight. I help new customers set up their dialup or DSL service when I can, and I'm fairly good at that. If you were having trouble with either of those, you'd probably want to talk to me... I don't read from a script, and if you tell me you are using something other than Windows, I don't freak out and get rid of you. I'd even help with things less supportable than alternative operating systems, supposing no other calls were waiting. Routers, playstations, you name it, I'm familiar with it enough to help.

Many dumb things happened that I didn't worry too much about. Offices are that way, a person either ignores it, or bad things happen. I ignored them. The evening supervisor was friendly, a fellow geek, and best of all, someone who could help you figure out a problem even if you can't do it yourself. He'd take supervisor calls if you bothered to weed out the whiny customers even a bit for him.

The people I work with were cool, after 10pm or so there was often enough times between calls for idle talk.

Then things changed.

We got a new supervisor, a bad one, but not so bad that he was immediately intolerable. He's the chinese water torture of bad supervisorydom. One little drop of water every day or so, and what's a drop of water? But now it's been over three months, and its all but indistinguishable from the waterfall.

Full Blog.

More in Tux Machines

Rugged mini-PC runs Android on Via’s Cortex-A9 SoC

Via debuted a rugged fanless low-power Android mini-PC based on Via’s dual-core Cortex-A9 Elite E1000 SoC, and offering mini-PCIe, mSATA, HDMI, and GbE I/O. Via designed the “Artigo A900″ mini-PC for use in Android-based interactive kiosks, home automation devices, signage, and other HMI solutions. The 125 x 125 x 30mm mini-PC can be configured to “blend locally-captured real-time video streams with cloud-delivered content to create visually-compelling interactive displays for retail, banking, museums, and other environments,” says Via Technologies. The device can integrate peripherals including sensors, cameras, ticket printers, and barcode and fingerprint scanners, adds the company. Read more

Newest Androids will join iPhones in offering default encryption, blocking police

The next generation of Google’s Android operating system, due for release next month, will encrypt data by default for the first time, the company said Thursday, raising yet another barrier to police gaining access to the troves of personal data typically kept on smartphones. Android has offered optional encryption on some devices since 2011, but security experts say few users have known how to turn on the feature. Now Google is designing the activation procedures for new Android devices so that encryption happens automatically; only somebody who enters a device's password will be able to see the pictures, videos and communications stored on those smartphones. Read more

X.Org Server Shatter Project Fails

Earlier this summer was the start of an X.Org-funded project to develop Shatter. Shatter has long been talked about as a new feature for the X.Org Server to replace Xinerama. Shatter comes down to allowing the X.Org Server to split the rendering between multiple GPUs with each GPU covering different areas of a larger desktop. A student from Cameroon hoped to develop the Shatter support after such feature was talked about for years. The student, Nyah Check, was being funded by the X.Org Foundation through the foundation's Endless Vacation of Code project that's similar in nature to Google's GSoC but runs year-round and is much more loose about requirements. Read more

today's howtos