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  • Quick win: DTA shows how it’s done with open-source notification platform

    Four people, eight weeks, and $150,000.

    That is what it took for the Digital Transformation Agency to deliver a working prototype of a bulk email and text-message notification system.

    There was no need to build notify.gov.au from scratch. The DTA adapted an open-source product developed by the Government Digital Service in the UK, and invited public servants in any level of government to try it out free of charge.

    “More than 100 users from 47 agencies were trialling the service within three months of its launch. For smaller organisations in particular, it represents a major saving as they do not need to invest in establishing their own platform,” says the DTA annual report.

  • Open source notify.gov.au delivered in eight weeks for a cost of AU$150k

    The Digital Transformation Agency (DTA) wanted a way for government agencies to communicate easily with their customers, so it developed a vision for notifications from the perspective individuals interacting with government, and the government itself.

    According to DTA CEO Randall Brugeaud, the agency looked at several options to deliver what is now notify.gov.au.

    It settled on making use of an open source product that was already in place within the UK government.

    "It was running on the same technology infrastructure as we used for cloud.gov.au and it aligned with our Digital Service Standard, which has 13 criteria to describe how you deliver government services," Brugeaud told the Gartner IT Symposium/Xpo on the Gold Coast.

    "Self service allows the teams across government to create accounts, create and send email to users in minutes, there's templates, communications can be tailured, service teams can integrate with the platform into their backend system."

Can a govt-wide open source messaging platform....

  • Can a govt-wide open source messaging platform really cost just $150k?

    DTA chief pushes the envelope as messaging times slashed from days to minutes.
    The Department of Health has drastically cut down the amount of time taken to send emails to My Aged Care service recipients using the Digital Transformation Agency’s new whole-of-government notifications platform.

    The department, which is just one of 99 Commonwealth, state and territory and local government agencies now reaping the benefits of Notify.gov.au, has gone from slowly sending multiple batches of emails to a single bulk send.

    “The Department of Health’s My Aged Care service was manually sending around 13,000 emails every month,” DTA chief Randal Brugeaud told the Gartner IT Symposium/Xpo on Monday.

    “But they were sending that in parcels of 250 emails at a time - clearly a laborious, time consuming process.

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