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Remote support options for sysadmins

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Server

As a sysadmin, you do support—support for local users as level I, II, III, or all of the above. You might have even supported remote users. Maybe your office environment was once 100 percent local and you had no remote support duties. But now, your job might be completely supporting remote users and systems. Great news, huh? Well, there's hope. Using some great remote support tools, you can still do your job just as efficiently from a distance as you could with walk-up access. Sure, it's a little more difficult, but once you establish your support tools and workflow, you might never return to a traditional office. This article highlights support tools for a new age of remote support.

Remote support is difficult. To get an idea of just how difficult it is, I've only known one person in more than twenty years of working as a sysadmin who actually enjoyed supporting remote users. It was great for the rest of the team because we could just reassign tickets to him and away he'd go on them. For the rest of us, we felt like we were trying to wash dishes from across the room without really seeing the dishes. These remote support options will help you support your users without the frustration of a click-by-click follow-along session. You'll be able to see everything that's going on or actually perform the work yourself.

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