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Refund of pre-installed Windows: Lenovo must pay 20,000 euros in damages

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GNU
Linux
Hardware
Microsoft

In a historic judgment in Italy, in a case initiated by FSFE supporter Luca Bonissi, Lenovo was ordered to pay 20,000 euros in damages for abusive behaviour in denying to refund the price of a pre-installed Windows licence. In a motivating gesture for the Free Software cause, Luca donated 15,000 euros to the FSFE.

We all know how frustrating it is to buy a brand new computer and realise that it comes with a pre-installed proprietary operating system. Some companies have adapted their unfair behaviour and established clearer procedures for consumers to obtain the refund for paid licences of software they do not want to use. However, some computer manufacturers like Lenovo still make it very hard for consumers, forcing them to assert their rights in expensive and exhausting lawsuits. This is the successful story of Luca Bonissi, an Italian developer and long-term FSFE supporter and volunteer, in his relentless quest for getting a Windows licence refund, and how Lenovo was ordered to pay 20,000 euros for its unlawful behaviour during the court proceedings.

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Italian judge punishes Lenovo for not reimbursing Windows licens

  • Italian judge punishes Lenovo for not reimbursing Windows license

    In 2014, the italian Court of Cassation sanctioned the right of italian consumers to the refund of Microsoft Windows licenses, that are indiscriminately charged even to consumers who purchase computers with Windows pre-installed, but will immediately uninstall, and thus never use it.

    Three years ago, Luca Bonissi, an italian advocate of “Free as in Freedom” software, who had already gone through similar experiences bought a Lenovo Ideapad tablet, and decided to get that refund, exactly because he would not run Windows on it anyway.

Lenovo Loses Case Involving Pre-Installed Windows Refund

  • Lenovo Loses Case Involving Pre-Installed Windows Refund

    Lenovo was ordered to pay 20,000 euros in damages for refusing to refund the price of a pre-installed Windows license, according to the judgement last December of a court case initiated by Free Software Foundation Europe (FSFE) supporter Luca Bonissi.

Luca vs Lenovo

  • Luca vs Lenovo +++ Reinhard and the FSFE +++ IloveFS report

    We all know how frustrating it is to buy a brand new computer and realise that it comes with a pre-installed proprietary operating system. After an initial annoyance, however, even most Free Software stalwarts do not further complain, wipe the system and proceed with a fresh install of a free operating system of their choice. Not so Luca Bonissi, an Italian developer and long-term FSFE supporter. After buying a new Lenovo Ideapad, he contacted Lenovo to file a request for a license refund and a return of the pre-installed Microsoft Windows. However, Lenovo refused to refund Luca for the Windows license - worth 42 Euro - and what followed was a truly legal and bureaucratic quest which consumed many months and several court proceedings. Finally, in December 2020, the Court of Monza rejected all Lenovo's arguments, confirming that the reimbursement of the pre-installed software was due.

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