Language Selection

English French German Italian Portuguese Spanish

A Week Without Internet

Filed under
Web

Cox Communications Inc. said yesterday that some of its Northern Virginia customers wereunable to access the Internet after June 22, when the company began upgrading its high-speed service.

Customers using Toshiba PCX 1000 or Toshiba PCX 1100 cable modems have the problems. The upgrade raised connection speeds for customers with two of the three Internet packages that Cox offers, and those modems are not compatible with the higher speeds.

The company, which has 2.7 million high-speed Internet customers nationwide, sent notification letters only to customers who paid for the priciest and fastest package. Those who paid for the second-fastest Internet speed -- more than 80 percent of the company's subscribers -- were not warned because their service was less likely to be interrupted, the company said.

"We decided that we felt that the majority of those customers would be fine no matter what modem they have," said Alex Horwitz, a spokesman for Cox in Northern Virginia.

That left Northern Virginia customers such as Mitch Schlesinger without Internet service for almost a week. The Fairfax County resident said he started noticing problems with his Internet connection right after he received an e-mail from Cox advertising the upgrade.

"The Internet connection slowed to a crawl, what I would term slower than a 56K dial-up speed," said Schlesinger, 38, who works at an investment management firm. About five days ago, he couldn't reach the Internet at all.

Cox estimates that about 1 percent of its high-speed Internet customers in Northern Virginia could not connect to the Internet after the upgrade. It would not say exactly how many customers were affected, citing competitive reasons.

The company mailed about 600 letters to customers with the Toshiba modems who subscribed to the fastest Internet option, which costs $70 a month, or $55 with cable television.

The option now provides an Internet speed of 15 megabits per second for downloads and two megabits for uploads, about three times the speed before the upgrade. The second-level option costs $55, or $40 with cable, and has speeds of five megabits download, two megabits upload. Not all customers who had Toshiba modems and used the second option were affected.

Cox said it didn't want to alarm all customers using the second-fastest option by sending them letters. The company planned to deal with those who had problems case by case, Horwitz said.

"We didn't want to be proactive and have customers call us worried that the service would go out," he said.

He said that customers who rent the Toshiba modems from Cox and cannot access the Internet after the upgrade can go to the Cox retail stores in Kingstowne or Herndon to trade for compatible modems, without charge. They can also call Cox's customer service department to have new modems installed, also free.

Schlesinger said he called Cox and will receive a rebate for the week he had no Internet access. He said he had Internet service yesterday morning, but that he does not know if the problem has been permanently fixed.

Cox used to lease out both of the Toshiba modems that now may be incompatible with the new Internet speeds, but stopped offering them in April to customers subscribing to its more expensive packages.

Until a few weeks ago, the modems were still available for customers paying for Cox's slowest Internet option, which costs $25 a month. Those customers are not affected by the upgrade, the company said.

By Anjali Athavaley
Washington Post

More in Tux Machines

babyliss curl secret in the whitney museum area

Cybercriminals are quite interested in YouTube, but they don't want to share good content. On the ground, he learned the Chinook in front of him "had almost been blown out of the sky"; he showed a photo of it with a gash from a rocket propelled grenade.. In many respects, the 911 Turbo developed into the car the 928S would probably have become; a savagely powerful, hugely capable but ultimately rather refined sports/GT weapon.Launched in 2000 in 420bhp coupe form, the Turbo was an instant hit and made many more expensive rivals suddenly look rather silly. Fatshionista: SALES POST: bubble dress and tops, Torrid, Alfani SALES POST: bubble dress and tops, Torrid, Alfani, INC, Baby Phat, sizes 14 18 and 0X 1X. I live in a field. According to arrest reports, on several occasions McCray would have friends come into the store and select items for purchase. Tirana, Albania Get in quick before everyone else does "You'll see wedding dress shops everywhere. The patterns through olden dealing mulberry bags outletbring more retro styles to the classic design, which make the pieces more vogue and elegant. Several viewers from the Bay Area tell us they been getting calls about having won the lottery. In fact, hobo designer leather handbags happen to be top fashion today. Should magenta is normally utilized using the stormy glimpse, it again makes an ideal phenomena connected with fashion. The stripe story was cute longline tops, cardigans and one intriguing hooded singlet dress with babyliss pro perfect curl cutout panels as were the denim overalls.. Most of the time when a man wears a jockstrap he will be wearing a cup with it. Fresh produce accounts for about 30 percent of Wal Mart's sales in its wholesale outlets in India.Wal Mart must buy in small batches from small plot holders in a country where more than 80 percent of farms are under 2 hectares. Up to 4 players can participate in an online race and can race in 4 game modes including circuit, sprint, lap knockout and speed trap. Booties with gold chain tassel trim. If you consider you're brilliant adequate to carry on into it then you could be the first getting babyliss perfect curl it on the shops. And you know but at the very least even have Time Warner Cable to wanna turn the tables what this can try and show you who's. Simple night sky exploration: the moon looks pretty coolcloseupWith all that said, the Optic 1050 is hollister hoodies a pretty well built viewing device. Another significant group consists of those that travel abroad extensively, and need to babyliss miracurl be capable of switch to carriers based within the countries they go to. Dr chen who had been to the Dr Oz exhibit stated that the good fresh fruit not merely suppresses desire to have ingredients and function as a fat blocker but she likewise stated that the Garcinia Cambogia improves muscles and decreases fat.

Calligra 2.9 Brings Biggest Krita Release and New Kexi Partnership

We are happy to announce the release of final version 2.9 of the Calligra Suite, Calligra Active and the Calligra Office Engine. This version is the result of thousands of changes which provide new features, polishing of the user experience and bug fixes. More

Meizu MX4 Ubuntu Edition Is Official, Will Be at MWC In March

No longer a rumour but fact: Meizu has confirmed the news on its social media accounts this morning, just as the latest flash sale for the Bq Ubuntu Phone was getting underway. Read more

Telegram Desktop for Linux Review

Telegram is an instant messaging service that is best known for its mobile implementation, but a desktop app is also available and it's even better than what users might expect. Read more