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Dell rejects spyware charge

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Security

Dell has rejected allegations that its PCs come pre-loaded with an intrusive application that spies on users' surfing habits. The equipment manufacturer said there was nothing untoward about My Way Search Assistant despite complaints from customers that the toolbar impairs computer performance, changes browser settings and is difficult to remove.

The inclusion of My Way on Dell's Dimension desktop and Inspiron notebooks has prompted complaints to Dell's support pages, numerous gripes in online bulletin boards and even an accusation that the package is spyware. The latter accusation greatly overstates other assessments of the nuisance level posed by the application.

Anti-spyware firm Sunbelt Software defines My Way components as a "potential privacy risk" that pose a moderate threat to users.

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