Here’s an Ubuntu bug that seems to highlight everything that frustrates users who are not coders. It seems straightforward and simple, and yet the response is discouraging. What’s going on here?

The response to bug reports, more often than not, is discouraging. It might get a curt reply, or a jargon-y incomprehensible reply, or ignored entirely, or worded in such a way that it feels like a flame but it’s hard to tell, or definitely flamed. Occasionally it gets accepted, and sooner or later fixed. I can recall more than one that were small typos in configuration files, and they were not accepted or fixed. So it takes a hardy soul to file a bug report at all, and then we’re wondering was it worth it? Should we even bother?

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