Language Selection

English French German Italian Portuguese Spanish

Unlocking the enterprise for open source

Filed under
OSS

Bob Gatewood needed more control. The chief technology officer at Athena Healthcare was sick of multiple databases that contained the same customer record. He wanted to tightly integrate the company's customer data into its Web portal, its financial accounting system and its call center software.

He also needed to save money. Paying his existing customer relationship management--or CRM--vendor, Salesforce.com, was growing increasingly costly. The reason: He was adding 10 new employees a month to handle his company's workload, which in turn obliged him to pay for 10 additional CRM licenses under the terms of his contract with the vendor.

"We realized we needed to integrate CRM into our system," Gatewood recalls. "It was not a separate thing," he says of Salesforce.com's CRM applications, some of which are free and others licensed with a support contract, and of his company's other enterprise software applications. Gatewood was on the verge of directing Salesforce.com's in-house software developers to build a unique CRM product, which would integrate Athena Healthcare's customer relationship business tools with its other enterprise software applications, when he learned about an open-source CRM product offered by SugarCRM that might solve his problems.

After learning more, Gatewood did what a growing number of CTOs are doing today: He went open source...

Full Story.

More in Tux Machines

ACPI, kernels and contracts with firmware

This ends up being a pain in the neck in the x86 world, but it could be much worse. Way back in 2008 I wrote something about why the Linux kernel reports itself to firmware as "Windows" but refuses to identify itself as Linux. The short version is that "Linux" doesn't actually identify the behaviour of the kernel in a meaningful way. "Linux" doesn't tell you whether the kernel can deal with buffers being passed when the spec says it should be a package. "Linux" doesn't tell you whether the OS knows how to deal with an HPET. "Linux" doesn't tell you whether the OS can reinitialise graphics hardware. Read more

Canonical Partners with AMD for Ubuntu OpenStack Cloud Server

Canonical, the lead commercial sponsor behind the open-source Ubuntu Linux distribution is ramping up its OpenStack efforts thanks to a new server solution from AMD. Read more

Docker Raises $40M in Series C Financing to Drive Open Source Adoption

Docker said it has secured $40 million from investors for its open-source platform designed for developers and system administrators to build, ship and run distributed applications. Bill Coughran from Sequoia Capital will represent the venture capital firm on Docker's board of directors. Here are the details. Read more

Open Source Fix For US Voting System ?

Open source programmers and maverick election officials want to improve the way we vote, register to vote, and count the votes. Wish them luck. Read more