Language Selection

English French German Italian Portuguese Spanish

Amazon tightens rules for sellers

Filed under
Web
Fraud by third-party merchants could hurt brand integrity, some experts say

John Wocher bought the camera of his dreams from a seller on Amazon.com with nary a second thought, gleefully anticipating its arrival after wiring $4,549 to zShop merchant awesomediscount.com in January.

As February approached, Wocher stepped up the frequency of his e-mails with the seller, asking for the UPS tracking number, his concern growing after he had so amicably arranged the wire transfer from his home in Japan.

This was a civilized transaction, after all, conducted under the auspices of the King of Internet retailing.

But when Wocher e-mailed the seller once again to ask for the shipment's tracking number, he learned there was no longer such a user. An attempted visit to awesomediscount.com found that the Web site no longer existed.

Wocher had been duped. And while Amazon has since refunded his full price and changed its zShop policies to prevent such problems, some zShop merchants continue to violate the company's new rules, exposing consumers to the same sort of fraud.

Some experts say that the risk goes beyond the consumer to imperil Amazon's brand integrity as well, as reflected by the company's falling customer satisfaction ratings.
It took Wocher more than a month of indignant e-mails to Amazon's customer service department to achieve a resolution. It came the same day Amazon changed its policies to cap zShop and Auction sales at $2,475.

Under that new policy, all purchases made through Auctions and zShops must be made via Amazon Payments, assuring the coverage of many of the site's third-party transactions by the company's A-to-Z guarantee, which promises up to a $2,500 refund on a purchase gone wrong.

Full Story.

More in Tux Machines

Leftovers: Software

  • Flowblade Video Editor 1.12 Released, Adds 2 New Tools
    A shiny new version of open-source video editor Flowblade is available for download. Flowblade 1.12 introduces a pair of new tools. Progress has also been made towards creating a distribution agnostic .AppImage, though, alas, there are still kinks to be ironed out so you won’t find an app image of the current release.
  • Vivaldi 1.8 Web Browser Launch Imminent As First Release Candidate Is Out
    Vivaldi's Ruarí Ødegaard announced today, March 24, 2017, the release and immediate availability of the first Release Candidate of the forthcoming Vivaldi 1.8 web browser for all supported platforms. Dubbed as Vivaldi Snapshot 1.8.770.44, the Release Candidate of Vivaldi 1.8 is here to fix some last-minute bugs for the new History feature, which is the star of the new upcoming web browser release based on the latest Chromium 57 open-source project, as well as to improve the user interface zoom functionality.
  • Epiphany 3.24 Web Browser Has New Bookmarks UI, Improves Tracking Protection
    GNOME 3.24 arrived a couple of days ago, and it's the biggest release of the popular desktop environment so far, shipping with lots of new features and improvements across all of its applications and components. During its 6-month development cycle, we managed to cover all the major features implemented in the GNOME 3.24 desktop environment, but also the various improvements included in many of the apps that are usually distributed under the GNOME Stack umbrella.
  • Firefox Sync Support Is Coming to GNOME Web
    GNOME Web (aka the browser formerly known as Epiphany) is working to add Firefox Sync support, letting users keep bookmarks, history and open-tabs in sync across devices.

Games and CrossOver

Red Hat and Fedora

Android Leftovers