Short bio: Computer Scientist, FOSS supporter (read more)
Tux Machines (TM)-specific
Let's walk on the support side of the software world for a moment. There is a lot of talk, postulating and plain old FUD about what support is and should be in the FOSS world. Of course, we can break the topic into separate areas of discussion.
Commercial Support: Usually a subscription based opportunity provided by the distro or software provider themselves. Fees are involved and often based on per-user basis.
Third Party: Could be any local business or person that sells support services based on the distribution and software they have chosen to focus on. Also fee based. Both on subscription per-user and per-instance.
Community: This is the information and support provided by Linux Community distributions and software providers.
These areas and types of support are not necessarily stand alone solutions. in fact, They interact quite a bit.