Language Selection

English French German Italian Portuguese Spanish

Open source VS proprietary support

Filed under
OSS

One of the biggest arguments people try to use against Open source programs is the supposed lack of support. In general I have found that support for open source programs is equal to and ofttimes better than that provided by proprietary companies. I am not targeting the company that everyone loves to hate either. I am talking (writing) in a general sense.

When I have had problems with proprietary programs and tried to get support for those problems, I have found some to be impossible to get support for. Some I have managed to get support for but it takes a long time and some have been very helpful indeed. To the extent that they connected remotely to our systems and fixed the problem. Of course this level of support required the moving around of numbers in bank accounts. Most of the time I manage to at least get an answer of wont fix by looking through their knowledge bases. In all of these cases I have never managed to contact and speak (write) directly with the developers. There has always been a chain of people in between me and the people who actually fix the problems.

The situation is extremely similar with open source software.




More in Tux Machines

KDE: Krita 3.2.0 Beta 2, Akademy 2017

  • Krita 3.2.0: Second Beta Available
    We’re releasing the second beta for Krita 3.2.0 today! These beta builds contain the following fixes, compared to the first 3.2.0 beta release. Keep in mind that this is a beta: you’re supposed to help the development team out by testing it, and reporting issues on bugs.kde.org.
  •  
  • KDE Arrives in Almería for Akademy 2017
    We have travelled from across the globe to meet for our annual gathering where we plan and discuss the next year's activities creating free software to share with the world. Almería is in the south east of Spain, a country which has long been a supporter of free software and collaboration with its creators. The sun here is hot but the water is also warm for those who make it to the beach to discuss their work with a pina colada and a swim. Over the last year KDE has run conferences in Brazil, India, Spain, Germany and sprints in Randa in Switzerland, Krita in the Netherlands, Marble in Germany, GSoC in the US, WikiToLearn in India, Plasma in Germany, Kontact in France, and sent representatives to OSCAL in Albania, FOSSASIA in Singapore, FUDCON in Cambodia, HKOSCon in Hong Kong and more.
  • Guest Post: Retired From KDE, by Paul Adams
    Long time no see, huh? Yes, I neglected my blog and as such didn't post anything since Akademy 2014... Interestingly this is the last one where my dear Paul Adams held a famous talk.  [...] During my PhD I was studying Free Software community productivity metrics. I was also working on research into software quality funded by the European Commission. KDE eV (the governance body1 for KDE) was also taking part in that project. At this time KDE was almost ready to release KDE 4. It was an exciting time to get involved.

Software and howtos

Ubuntu: Desktop Software Users' Feedback, Ubuntu Server Development

Games: Day of Infamy, Gravitation, and Patches From Samuel Pitoiset for Valve