Language Selection

English French German Italian Portuguese Spanish

Open source VS proprietary support

Filed under
OSS

One of the biggest arguments people try to use against Open source programs is the supposed lack of support. In general I have found that support for open source programs is equal to and ofttimes better than that provided by proprietary companies. I am not targeting the company that everyone loves to hate either. I am talking (writing) in a general sense.

When I have had problems with proprietary programs and tried to get support for those problems, I have found some to be impossible to get support for. Some I have managed to get support for but it takes a long time and some have been very helpful indeed. To the extent that they connected remotely to our systems and fixed the problem. Of course this level of support required the moving around of numbers in bank accounts. Most of the time I manage to at least get an answer of wont fix by looking through their knowledge bases. In all of these cases I have never managed to contact and speak (write) directly with the developers. There has always been a chain of people in between me and the people who actually fix the problems.

The situation is extremely similar with open source software.




More in Tux Machines

Linux Foundation and Linux

openSUSE Tumbleweed Users Get Git 2.11, Xfce 4.12.3, FFmpeg 3.2.1 & Mesa 13.0.2

openSUSE's Douglas DeMaio reports on the latest Open Source and GNU/Linux technologies that landed in the repositories of the openSUSE Tumbleweed rolling operating system. Read more

What Is A VPN Connection? Why To Use VPN?

We all have heard about VPN sometime. Most of us normal users of internet use it. To bypass the region based restrictions of services like Netflix or Youtube ( Yes, youtube has geo- restrictions too). In fact, VPN is actually mostly used for this purpose only. ​ Read
more

The Libreboot C201 from Minifree is really really really ridiculously open source

Open source laptops – ones not running any commercial software whatsoever – have been the holy grail for free software fans for years. Now, with the introduction of libreboot, a truly open source boot firmware, the dream is close to fruition. The $730 laptop is a bog standard piece of hardware but it contains only open source software. The OS, Debian, is completely open source and to avoid closed software the company has added an Atheros Wi-Fi dongle with open source drivers rather than use the built-in Wi-Fi chip. Read more