Are freeloaders helpful or hurtful to open source communities?
Concerns are raised every once in a while in the broader free and open source software community about freeloaders. The attitude expressed is that if you're getting the benefit of FOSS, you should contribute. Building a business on a FOSS project you don't own, whether you're providing a service or product around a FOSS project should in return garner some sort of quid pro quo. In reality, freeloaders are desirable.
I think we need to look through the other end of the telescope. The people most often concerned about freeloaders and the free ride are actually the ones with the motivation problem—they expect free work (or "free" customers). I recently wrote about Making Open Source Software. One of the first things required is a motivation to share. One of the next requirements is an ability to collaborate. I believe the people most likely to express concerns about freeloaders seem to be uncomfortable with the idea of sharing their work.