Why Did Red Hat Ultimately Win The Battle For Monetizing Linux Support?
Red Hat has dominated in providing “corporate production Linux” because it not only understands Linux, it understands corporate, and it understands production. What does it mean to understand corporate?
They provide certification training and tests – RHCSA/RHCE/RHCA – and they’re not just guessing when they say that if you learn the material and pass those tests, you’re qualified to work in a particular capacity with RHEL.
Certification is exactly what’s needed to differentiate between “some smart guy who manages our servers” and “our Red Hat Linux expert, who manages our servers.” Certification means respect, and authority, and the ability to make decisions, not just recommendations.