“To whom much has been given, much is expected in return” – Free Software economics
When it comes to Free Software projects, there’s a profound, deep misunderstanding about who does what and how it’s being done. Using the now overused quote, developers write a code “because they have an itch to scratch”, means that there can be twenty different motivations to contribute to Free Software. No one needs to explain or justify his or her contribution. In the real world, one of the most common motivation is money, be it in the form of a salary, a fee, or a transaction involving the developers to fix whatever bug or develop a new feature. Most of the FOSS projects I know -excluding Firefox- do not pay developers directly for fixing bugs except in very specific circumstances and by definition not on a regular basis. The LibreOffice project is no different. The Document Foundation serves the LibreOffice project by financing its infrastructure, protecting its assets and improving LibreOffice in almost every way except paying for development on a regular basis. What this means, in other terms, is that the Document Foundation does not provide support; nor does it provide service to customers. In this sense, it is not a software vendor like Microsoft or Adobe. This is also one of the reasons why there is no “LTS” version of LibreOffice; because the Document Foundation will not provide a more or less mythical “bug-free version” of LibreOffice without ensuring the developers get paid for this. The healthiest way to do this is to grow an ecosystem of developers and service providers who are certified by the Document Foundation and are able to provide professionals with support, development, training and assistance.