Managing Performance When It’s Hard to Measure
In the case of an organization like Red Hat (the organization where I am the CEO) which operates as part of multiple open source software communities like Linux and OpenStack, these questions are all the more difficult to answer — like how to measure someone’s contribution to an external community — and traditional performance reviews just don’t cut it for us. For example, building open source software, like we do at Red Hat, involves collaborating with people outside of the company who volunteer their efforts. That means you can’t simply issue orders or direct what work gets done and when. What you can do is build influence and trust with other members of the community. But doing that can involve making contributions that offer no direct output or result. It’s not quid pro quo, and it’s not easy to track and measure.
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