HP: Linux Pain Points Need to Be Addressed
While Linux is almost in the mainstream, there are a number of pain-points for existing and potential customers that need to be addressed, says Christine Martino, the vice president for HP's open source and Linux organization.
Addressing the media at an event at its campus here July 17, Martino pointed to a Forrester Research study in 2005 that showed lack of support, immaturity of products and the lack of applications at the top of the list.
HP used this type of data to look at what it needed to do to address this customer pain and make the experience better for the user, which it did by offering them choice, integration, service and support.
When HP surveyed a group of its Linux customers, it found that about half of them bought support from the company, while the other half went elsewhere, she said.
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