Language Selection

English French German Italian Portuguese Spanish

Troubleshooting Mistakes

Filed under
Misc

The very first part of troubleshooting is identifying the problem. That's not always easy even for skilled professionals. It's definitely not easy for the typical computer user, so when you get the call, what you are told may not match reality. This isn't to imply that users are stupid, or ignorant, or careless (though some are all of those things), but simply that they may misinterpret symptoms and miss seeing the real problem.

Professionals do the same thing. In my career I've had more than one telephone call where someone describes themselves as a competent Windows administrator but apologizes for not "knowing Unix". Sometimes we end up having an easy conversation where the problem really is simply that they need a little (sometimes a very little) Unix guidance to help them fix their issue. Sometimes it's a little more involved: they've hit a tough nut and they'd really have needed years of experience to have any hope of fixing things.

Full Story at aplawrence.com.

More in Tux Machines

today's howtos

6-Way Enterprise Focused Linux Distribution Comparison With An Intel Core i9, Dual Xeon Gold Systems

Here's our latest Linux distribution comparison with this time looking at the out-of-the-box performance of six Linux distributions while running a range of enterprise/workstation-focused benchmarks while using two systems. One system is a high-end Core i9 7980XE desktop system and the other a Tyan 1U Xeon Scalable server with dual Xeon Gold 6138 processors. Read more

Security: FOSS Versus Windows

Linux/Android hacker SBC with hexa-core Rockchip SoC debuts at $75

The Vamrs “RK3399 Sapphire” SBC is on sale for $75, or $349 for a full kit. Vamrs is also prepping an RK3399-based “Rock960” 96Boards SBC. Rockchip’s RK3399 is one of the most powerful ARM-based system-on-chips available on hacker boards, featuring two server-class Cortex-A72 cores clocked to up to 2.0GHz, as well as four Cortex-A53 at up to 1.42GHz and a quad-core Mali-T864 GPU. The hexa-core SoC has appeared on T-Firefly’s Firefly-RK3399 SBC and RK3399 Coreboard computer-on-module, as well as Videostrong’s VS-RD-RK3399 SBC and Theobroma’s RK3399-Q7 Qseven module. Now we have a new contender: Shenzhen based Vamrs, which built the limited edition Rockchip RK3399 Sapphire SBC as the official RK3399 dev board for Rockchip, is now re-launching the board, which features a 40-pin Raspberry Pi compatible connector, with “many in stock” for a discounted price of $75. Read more