Language Selection

English French German Italian Portuguese Spanish

Troubleshooting Mistakes

Filed under
Misc

The very first part of troubleshooting is identifying the problem. That's not always easy even for skilled professionals. It's definitely not easy for the typical computer user, so when you get the call, what you are told may not match reality. This isn't to imply that users are stupid, or ignorant, or careless (though some are all of those things), but simply that they may misinterpret symptoms and miss seeing the real problem.

Professionals do the same thing. In my career I've had more than one telephone call where someone describes themselves as a competent Windows administrator but apologizes for not "knowing Unix". Sometimes we end up having an easy conversation where the problem really is simply that they need a little (sometimes a very little) Unix guidance to help them fix their issue. Sometimes it's a little more involved: they've hit a tough nut and they'd really have needed years of experience to have any hope of fixing things.

Full Story at aplawrence.com.

More in Tux Machines

Video of AsteroidOS

KDevelop 5.2.2 and 5.2.3 released

KDevelop 5.2.2 and 5.2.3 released We today provide a stabilization and bugfix release with version 5.2.2 and 5.2.3. 5.2.2 was tagged 6 weeks ago, but we never managed to release it because we did not have the patience to fix the Windows installers in time due to a broken CI. Windows installers are provided for 5.2.3 again. We'll only provide source tarballs for 5.2.2 and we encourage everyone to just skip this release and use 5.2.3 which contains a few more bug fixes. This is a bugfix-only release, which introduces no new features and as such is a safe and recommended update for everyone currently using KDevelop 5.2.1. Read more Also: This week in Usability & Productivity, part 19

FreeOffice 2018 Release is Seamlessly Compatible With MS Office on Linux

FreeOffice 2018 has just been released and it provides even better support for Microsoft Office documents on Linux. Read more

Android Leftovers