Mozilla: Activity Stream, Distributed Teams, Open Innovation, Bug Firehose
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Graduation Report: Activity Stream
We believed that if people could easily get back to the pages they had recently viewed and saved, they would be happier and more productive. We wanted to help people rediscover where they had been and help them decide where to go next.
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Distributed teams: Better communication and engagement
I always think that as a distributed team, we have to overcome friction to communicate. If we all worked in the same physical office, you could just walk over to someone’s desk and look at the same screen to debug a problem. Instead, we have to talk in slack, irc, a video chat, email, or issue trackers. When the discussion takes place in a public forum, some people hesitate to discuss the issue. It’s sometimes difficult to admit you don’t know something, even if the team culture is welcoming and people are happy to answer questions.
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Open Innovation for Inclusion
We partnered with Stanford University for a user-centric open design sprint. Technology is permeating most human interactions, but we still have very centralized design processes, that only include few people. We wanted to experiment with an open innovation approach that would allow users with accessibility needs to take an active part in the design process. Our chosen path to tackle this challenge allowed for a collaborative form of crowdsourcing. Instead of relying on individual work, we got our participants to work in teams across countries, time zones and professional expertise.
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The Mozilla Bug Firehose - Design Decisions
There could be many blog posts about the Mozilla bug firehose. This is just about dealing with one particular aspect.
When a bug comes into Mozilla it needs to get triaged - someone needs to figure out what to do with it. Triaging is an effort to try and get bugs appropriately classified to see how critical the bug is. Part of shipping a product every 6 weeks is that we have to try and fix crucial bugs in each release. To do that you have to read the bugs reports and try to understand what's happening.
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