Getting help with free software
So, you’ve made the move to free software. As you’ve no doubt noticed, there are quite a few differences between the proprietary software you’ve been used to and free software: the interfaces are different; it costs a heck of a lot less; and if you’re using one of the community supported distributions there’s no premium rate helpline! These all seem like benefits to me, but what happens when you have a problem?
There are a huge number of sources you can turn to: in this article we’ll cover where to find the most common ones and how to make the most of them. I’ll be presenting them in a hierarchy, so, when you have a problem, start at the beginning and work through to the end. This will help you to understand the problem yourself and ensure you have plenty of information about it before talking to a real person (if it comes to that), making people far more receptive and willing to help.
Your distribution’s documentation
Let’s start with a massively underused resource: the documentation that ships with the system.
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