Why I Think Open Source Will “Win” In The End
I am going to start this with some questions for you. Think about them and give honest answers to yourself. Have you ever called or e-mailed Microsoft or some other software manufacturer’s technical support about a problem as a user? What was your result? Did the technical support personnel begin with the assumption that you were the problem, not their software? In “the industry” this is known as Problem Exists Between Keyboard And Chair or PEBKAC (We “geeks” do love our acronyms.). Have you ever found a problem with some software that you knew was not due to “PEBKAC” and tried to get a response from the people that could fix it? Did you get a satisfactory conclusion?
I have done all the above both as a technical support person and as a plain old end user. I can tell you my results with Open Source people are much more satisfactory than my results with typical Closed Source companies like Microsoft.
Here is an example of getting results for a problem from Open Source folk as a plain old user.
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