Forget Linux, We Need Fisher-Price Computers
"Users are not the lusers you think they are" disputes the cherished belief that most folks are just too stupid to learn to use a computer competently:
"I think that it is not the users fault but how we, as so called geeks, treat those people. It is our attitude and mind set that casual users of computers are dumber than a pile of bricks. As we treat those people in such a manner then in like manner they will react."
The author, Locutus, goes on to say that being supportive and helpful, and showing people tips and shortcuts to get their work done more efficiently is more productive, and he's probably right.
What piqued my interest the most was some of the reader comments. Gary O'Connor writes:
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Computer Competency Exam
All users should be required to take a Computer Competency Exam before they are allowed to use a computer.