A spoonful of sugar
Kevin,
Thanks for your thoughtful posting about being helpful in the Fedora support channels. I think among the keys to understanding what someone seeking help needs — let’s just call this person “Nathan” to make this blog post easier to read — are:
1. Good listening skills
2. Good empathizing skills
Essentially, a good helper need to be able firstly to turn off any immediate reactions or conclusions to which they might jump about Nathan’s situation. Not concentrating on assumptions about Nathan’s problem or skill set allows the helper to concentrate more on the actual facts needed, and elicit them from the person seeking help. Once the helper has a good idea of what Nathan’s problem really is, and what skills to solve it Nathan might lack, it’s easier to decide what level of help is required — or spoon feeding if you prefer.
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